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Service Jams & Design Thinking EXAMPLES
What Can Service Design Do For Your Company?
For our Strategic Information Design module, we were asked to create a short visual that explains the value of Service Design for businesses. This is the final version submitted to our instructor for assessment on February 11, 2013 at the University of Dundee.
Service Design in emergency waiting room
This service design project was carried out by Transformator Design Group at Karolinska University Hospital in Stockholm, spring 2010.
Service Design Jam - Loughborough 2013
Service Design Jam held at the Design School, Loughborough University, 8-10 March 2013 (extended version).
Service design process and methods.
Video assignment for Service design process and methods study unit. Luis Miguel Garrigos and Beatriz Macarron. SID Laurea 2015
Agile Service Design Thinking
What is Service Design?
A short video about Service Design. Copyright ©2016 Bridgeable. All rights reserved. Animation, Illustration, Storyboard, Layout - Maria Romanova - www.mariaromanova.org
What is Service Design
A tale of two coffee shops
Practical example of filling in the Lean Canvas for a new business idea - a Vegan Restaurant for busy professionals.
UK Design Council:
Making Life Better by Design
We are an independent charity and the government's advisor on design. Our vision is a world where the role and value of design is recognised as a fundamental creator of value, enabling happier, healthier and safer lives for all. Through the power of design, we make better places, better products, better processes and better performance.
Design Thinking 1:
Empathy Based Prototyping
One of the best design thinking series I've uncovered on Youtube. Clear. Simple. Quick.
What is Design Management - Master in Design Management | IED Barcelona
"Design management is really the structure of making creative things happend", "Is the bridge between the differents areas the innovation process", Discover all the advantages of the Design Management master at IED Barcelona, Spain.
Design Thinking 2:
Rapid Prototypes
One of the best design thinking series I've uncovered on Youtube. Clear. Simple. Quick.
Entrevista Jan Dimitri | Master Design Management | IED Barcelona
Interview with Jan Dimitri from Switzerland who did the Master in Design Management at IED Barcelona and works as Experience Design Consultant at IBM since 14months. Design Management, as a discipline, integrates innovation processes, multidisciplinary decision-making, a human centred mindset and business strategies, to create effective products and services.
Design Thinking 3:
Composting Prototypes
One of the best design thinking series I've uncovered on Youtube. Clear. Simple. Quick.
Interview with MarÃa Buitrago | Master in Design Management | IED Barcelona
Interview with MarÃa Buitrago from Colombia about her experiences during her Master course in Design Management at IED Barcelona. With fulltime commitment, the RSP Master Courses are aimed to develop critical, analytic and methodological skills and competencies for design and business innovation. They instill the knowledge to master the management of human centered innovation that contributes to define sustainable businesses in the current competitive landscape.
History of Design Thinking with SAP
Design Thinking has a strong history at SAP that started in 2004 and continues today. We want to share our Design Thinking journey with you.
The SAP Story: Customer Needs Focus
Help the world run better IT for customers:
Visit www.designthinkingwithsap.com and experience.sap.com. Design Thinking with SAP is here to help you better connect with your customers and leverage the power of technology.
SmartCity Design Thinking with SAP
Four friends explore the city after work
via the future Metro of tomorrow wallet.
Agile Service Design Thinking METHODS
Design Thinking in Business
Double Diamond for Digital Business
Service Design Academy:
The Double Diamond
Introduction to UK Design Council
Double Diamond model.
Double Diamond Method
Video about Double Diamond Method
Strategic Design Practice - Anim Film
Design thinking – what, how, why, when? | Paweł Żebrowski | TEDxSzczecinLive
A brief presentation of design thinking, what is, how it works, why it really works and current status of design thinking implementation in Poland.
This is Service Design Thinking - Book Trailer
www.thisisservicedesignthinking.com You might also be interested in: - smaply, our web-based tool to develop customer journey maps and stakeholder maps: smaply.com - myServiceFellow, our mobile ethnography app and analysis software to collect customer journeys: myservicefellow.com
What is value of Business Architecture?
Business architecture is the glue that bridges strategy and execution. Here’s a short summary of the value it provides. Music credit: Charly Greuel - Blog: http://charlygreuel.jamendo.net
How to start use Business Architecture?
Business architecture is the blueprint of the organization. How do you start building that blueprint? Here’s an BA-UX approach.
Simplest Business Architecture
Are we making business architecture too complicated? I watched a presentation on YouTube on how to get started with creating business architecture models.
Agile Business Model Canvas
The Business Model Canvas - 9 Steps to Creating a Successful Business Model - Startup Tips
The Business Model Canvas - 9 Steps to Creating a Successful Business Model - Startup Tips The Business Model Canvas, is a strategic management and entrepreneurial tool. It allows you to describe, design, challenge, invent, and pivot your business model. The Business Model Canvas is comprised of 9 key segments:
How to draw a business model canvas
http://www.businessmodel.co.il
The video describe the 9 blocks of the business model canvas.
Strategyzer Academy Case Study by Paris Thomas - ENERMAP
A case study of how the Business Model Canvas was used for a startup, ENERMAP, in order to test assumptions early and pivot into a profitable business model. Presented by Paris Thomas, MBA, certified Strategyzer Academy trainer. (http://uxmastery.com)
Key Parts of A Business: Business Model Generation By Alexander Osterwalder & Yves Pigneur
http://www.businessmodel.co.ilBusiness Model Generation By Alexander Osterwalder & Yves Pigneur is an expertly written book. With the collaboration of so many practitioners and academics each page holds information that any entrepreneur or business leader would benefit from knowing. This is a must for any entrepreneur looking to make a change in the world...
Ep 2 - Visualizing Your Business Model
Visualizing Your Business Model Learn about the business model canvas, a visual tool to craft powerful business models. Presented by Strategyzer Academy -- https://strategyzer.com/ & the Kauffman Foundation -- http://www.kauffman.org/
Agile Customer Journey Mapping
Customer Journey Mapping
Introducing Customer Journey Mapping, a popular Customer Experience tool. It visualizes an end-to-end customer experience, helping businesses deepen their understanding of their customers' behaviors, thoughts, and feelings.
How To Create A Customer Journey Map
Megan Grocki breaks down what a customer journey map is, and how to create one for your next user experience design project.
http://uxmastery.com
What is Customer Journey Mapping?
Introducing Customer Journey Mapping, a popular Customer Experience tool. It visualizes an end-to-end customer experience, helping businesses deepen their understanding of their customers' behaviors, thoughts, and feelings.
How To Create A Customer Journey Map
Megan Grocki breaks down what a customer journey map is, and how to create one for your next user experience design project.
http://uxmastery.com
WEBINAR: Creating an Actionable Customer Journey Map
http://uxmastery.com A Customer Journey Map can serve as the underlying structure of your customer experience strategy, offering a clear view of customer interactions as they navigate throughout your organization. But the key to developing an accurate map of those interactions, and therefore a single view of your customers’ experiences, is not only obtaining the customer’s perspective of that journey, but building it using input from the various departments across your company that affect the customer experience. What you’ll learn:
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How to map your customer’s journey to better understand human and digital touch points
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How to align the actions, processes and resources it takes to make each interaction exceptional
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How to empower all your customer-facing employees to deliver a great customer experience with every interaction
Source: http://uxmastery.com
Agile UX Architecture Prototyping
justinmind: create dynamic
wireframes without coding
http://www.justinmind.com
With Justinmind Prototyper, you'll create highly interactive web prototypes without any coding. You can even publish them online and carry out extensive user tests using Justinmind Usernote.
There is only 3 kinds of good design: Yes, NO and WAUV. The WAUV is the response to go for...
Agile User Stories, User Cases & Developer Estimation
Agile In a Nutshell.mp4
Collaboratin for Value to Customers
Agile Product Ownership in a Nutshell
This is basically a 1 day product ownership course compressed into 15 minute animated presentation. There's obviously more to product ownership than this, so see this is a high level summary.
User Stories.mp4
Delivering Value to Customers
User Story in details for
Agile Software Development
Understand Details of User Story for Agile Software Development using Scrum or Kanban. Characteristics of user story, How to write it, Who can write it, Association of user story and many more.
Agile Estimation.mp4
Creating Value for Customers
Learn agile estimation in 10 minutes
Agile estimation is key to selecting which stories to select for your next iteration. In this video we look at how two-score agile estimating (time and value) can help you:
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Order your stories so that you deliver high-value work first
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Help your customer keep a track on how much value they are getting for their money
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Help the customer decide when the project is finished.
Examples of Service Design Cases
IBM Design Thinking