Service Design Actions: Service Design Course & Jams

Examples of Creating Business Models based on User-Centered Services by using different tools

Executive Summer School, Berlin, 2013

This is a brief documentary of the Executive Summer School "This is Service Design Doing" (Berlin, 23-26 July 2013). In 4-day, participants learned how to apply Service Design Thinking to the rapid innovation of customer experiences in multi-channel product-service ecosystems. You can find our next public executive schools on:

All schools are facilitated by Marc Stickdorn (co-author of the book ‘This is Service Design Thinking’), Markus Hormess (Service Innovation Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’), and Adam Lawrence (Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam).

Published by More Than Metrics 2013

Service Design Advanced Course: Deepening Service Design Skills

Olga Scupin and Manuel Großmann from Service Design Berlin talk about their Summer University Course 'Service Design: Facilitating Innovation with the Means of Service Design.

This course is a service design seminar geared towards those with a basic level of experience as service designers. Throughout the course participants will strengthen their skills in the development of user-centric service solutions, taking behind-the-scenes processes into account. The course specifically addresses the business and backstage areas of service development.

Published by Berlin Summer University 2016

Creating Business Models based on User-Centered Service Designs

Tools to User Interaction Requirements

Olga Scupin and Manuel Großmann talk about their upcoming course at the Berlin Summer University of the Arts.

This 5-day course will introduce the students to the concept of service design and teach them the main methods and tools that are needed to create successful services. The course will consider 2 main perspectives: How to create a service that is desirable and usable from an end-user’s perspective? And how to create an economically viable service ecosystem?


There will be a short theoretical introduction to service design, followed by interactive workshops in which the students get to know and use various service design tools and methods such as: user research, personas, user journeys, service blueprints, business model canvas, service prototyping and user testing.

Published by Berlin Summer University 2016

Claudia Brückner: Event Experience Design / Service Design Drinks Berlin

What does it take to create an outstanding event experience?


In times of TED, SlideShare & Co when high-quality input is available to everyone – what value has a live event bring to offer?

Guest speaker Claudia Brückner is an event experience designer. In her input talk she discussed the changing role of live events. How can they facilitate meaningful interactions? And enable people to communicate with each other?

This summer edition of Service Design Drinks was hosted at Aperto. The digital communication firm opened their courtyard in Mitte, invited to chilled drinks and vivid conversations.

Channel your Creativity. Develop a Business Concept in Three Days

Do you want to learn how to channel your creative talent to develop inspiring products and services?

Then join the co-founders of Dark Horse Innovation, a Berlin-based agency for service design, in their workshop on how to develop a business concept in just three days. There are still a few places left but the registration closes next Wednesday. You can apply here:

Published by Berlin Summer University 2016

Strategy is a service! What business leadership can learn from service design. By Alexander Baumgardt

Keynote at NEXT Service Design Conference 2012 in Berlin

An exploration (and provocation) on how service design does create new perspectives on (and for) strategy and planning practices - at helping leadership harness the in- and out-bound powers of a holistic human-centered design approach to leverage lasting competitive advantage.


Making Service Sense Design Challenge

Published by Service Design Network Conference Berlin 2010

Strategies towards Conscious Innovation: Interview with the lecturers

"B Corporations have this approach not to be the best business in the world but to be the best business for the world.“

In our Workshop about Strategies towards Conscious Innovation you will get equipped with various creative methodologies and innovation methods with focus on a conscious mindset. In this short video interview the Lecturers Susa Schmid, Strategic Designer, and Valeria Osso, Service Designer, will explain to you what this workshop is about

Published by Berlin Summer University 2016