At first glance, measuring innovation might seem as inexact as a Supreme Court Justice’s description of pornography: “I know it when I see it.”
One of the cornerstones of my Anticipatory Organization Model is the critical need to craft an environment that fosters innovation. That’s important, but it still begs the questions: How much innovation is “enough”? Further, how can you tell when your efforts to encourage innovation are producing the results you desire? Fortunately, there are reliable benchmarks that can move the answers beyond an educated guess.
Many companies today are worried they don't have the right leadership to succeed in the digital and disruptive age. Maybe they've got it all wrong.
What if they actually have the right leaders—but they’re being held hostage by the same old expectations, metrics, and rewards?
Here’s the problem: The very nature of business is continually evolving. Consumer needs fluctuate. Technology keeps shortening the lifespan of products and organizations. Even the strongest companies can’t afford to coast on past successes or be content to do things the way they’ve always been done.
If leaders don’t keep pace with the change, they run the risk of unknowingly undermining the innovation within their organizations.
A topic I am interested in for quite some time now is how startups can use service design in their day-to-day work.
I recently gave a talk on this topic during the Service Experience Conference 2016 in San Francisco. As some people asked me to share this talk, I decided to summarize all related links in this short post.
I named my talk "Service Design and Startups: This Lean Agile Design Thingything" to share my perspective on the ongoing discussion in our community on what is the difference between service design, design thinking, ux, cx, agile, lean everything, etc.
I then present how we practice service design in our company More than Metrics (with our products Smaply, ExperienceFellow, and Mr.Thinkr) and some lessons learned from my work with other companies.
You can find my slides here on slideshare and a video of my talk here on vimeo.
Let me know what you think... :)
Links from post:
More than Metrics: www.morethanmetrics.com
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