Service Design and Startups: This Lean Agile Design Thingything

A topic I am interested in for quite some time now is how startups can use service design in their day-to-day work. I recently gave a talk on this topic during the Service Experience Conference 2016 in San Francisco. As some people asked me to share this talk, I decided to summarize all related links in this short post. I named my talk "Service Design and Startups: This Lean Agile Design Thingything" to share my perspective on the ongoing discussion in our community on what is the difference between service design, design thinking, ux, cx, agile, lean everything, etc. I then present how we practice service design in our company More than Metrics (with our products Smaply, ExperienceFellow, a

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